Refund Policy

Last updated: 15 April 2026

This policy explains how refunds work for paid events and table bookings purchased through Roll for Company. It applies alongside our Terms and Conditions and the Seller Agreement that organisers accept when they connect Stripe.

Who Issues Refunds

Roll for Company is a marketplace. The organiser of an event or the venue offering a table booking is the merchant of record. They receive the payment, and they decide whether to issue a refund. Roll for Company processes the refund on the organiser's behalf when they instruct us to do so.

If you need a refund, contact the organiser first. Their details appear on the event or booking page and on your confirmation email.

Default Refund Position

Unless an event or booking page sets out a different policy, the following defaults apply.

Paid Events

• You may request a refund up to 48 hours before the event start time. The organiser may approve or refuse this request at their discretion.
• Inside the 48-hour window, refunds are at the organiser's sole discretion. Tickets sold for one-off, low-capacity events (typically anything with fewer than 12 spaces) are usually treated as non-refundable inside that window because the seat cannot be resold in time.
• If the organiser cancels the event, every attendee receives an automatic full refund within a few minutes of the cancellation. You will receive a confirmation email.

Table Bookings

• You may cancel a paid table booking up to 24 hours before the booking start time for a full refund.
• Inside the 24-hour window, refunds are at the venue's discretion. Some venues operate a strict no-refund policy in this window, especially for weekend evening slots.
• If the venue cancels your booking, you receive an automatic full refund.

Organiser Overrides

An organiser may publish a stricter or more generous policy on a specific event or booking page. Where they do, the published policy applies in place of the defaults above. The published policy must comply with applicable consumer protection law (including, for UK consumers, the Consumer Rights Act 2015).

How Refunds Are Processed

When a refund is approved, the original payment is reversed through Stripe. Refunds typically appear on your statement within 5 to 10 working days, though card issuers occasionally take longer.

We refund to the original payment method only. We cannot redirect a refund to a different card, bank account, or person.

Platform Fees

Roll for Company charges organisers a platform fee on each transaction. Where a full refund is issued, this fee is reversed in full and you receive the full amount you paid.

Where a partial refund is issued, the platform fee is reduced in proportion to the refunded amount.

Disputes and Chargebacks

If you believe you have been charged in error, or if you cannot reach the organiser, please contact us at support@rollforcompany.com before raising a dispute with your bank. We can usually help to resolve the issue more quickly and fairly that way.

You retain your statutory chargeback rights through your card issuer. Be aware that a chargeback raised against the organiser's connected Stripe account is subject to a separate Stripe dispute fee, and the organiser is responsible for any disputed amount irrespective of the outcome.

Statutory Rights

Nothing in this policy affects your statutory rights as a consumer. If a published organiser policy attempts to remove a right that cannot be removed under UK consumer law, that part of the policy is unenforceable and the statutory position applies.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Any change applies to purchases made after the change takes effect, not retroactively.

Contact

Questions about this policy: support@rollforcompany.com